Support tickets

If the help does not have your answer, write us a ticket. Our answer comes to the ticket and by email.

Updated Oct 12, 20261 min read

In short

You can read the help without signing in. For a ticket you sign in and choose Create ticket. Add a title and a short description, and attach up to 5 files of 10 MB each.
Every ticket gets a number like T20261011.0001. You then see by when to expect a first answer.
You can also start a ticket by email: write to support@draftdeck.de from your Draftdeck account's address. You then get an email with a link; only when you confirm it does it become a ticket. We do not answer email from other addresses.
You see its state on the ticket: Received, We're on it, Waiting for you or Solved. You can reply to our emails directly, files included.
A solved ticket can be reopened for 14 days if the problem comes back. One click rates our help.

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